FAQs
Who can register as a wholesale customer?
Our platform is designed for businesses, including retailers, e-commerce stores, pharmacies, salons, and distributors. Whether you are launching a new K-beauty venture or expanding an existing business, you are welcome to apply for a wholesale account.
How do I create a wholesale account?
Simply complete our registration form with your business details. Once submitted, our team will review your application and grant access to wholesale pricing and ordering within 24–48 hours.
How can I place a wholesale order?
Once your account is approved, you will gain access to our wholesale platform. You can browse our catalog, view pricing, and place orders directly online. For larger or customized orders, our team is also available to assist you.
Are all products authentic?
Yes. We work with trusted Korean brands and manufacturers to ensure that every product is 100% authentic, high-quality, and compliant with European standards.
Can I request product samples?
Yes, product samples may be available depending on stock and order volume.
What if a product is out of stock?
For high-demand products, we often offer pre-order options so you can secure inventory in advance. You may also contact our team for restock timelines and alternative recommendations.
Do you offer volume discounts?
Yes, we offer competitive pricing and may provide additional discounts based on order volume. Please contact our team for tailored pricing on larger orders.
Do you have minimum order requirements?
We offer flexible ordering options to support businesses at every stage. Any minimum order values or quantities will be clearly communicated within your wholesale account.
What payment methods and terms do you accept?
We accept a range of secure payment methods, which will be visible at checkout. Payment terms may vary depending on your order size and business profile.
Do prices include taxes and duties?
Pricing may vary depending on your location and warehouse of dispatch. Prices are shown without VAT.
Will I receive an invoice? What does it include?
Yes, a detailed invoice is provided for every order. It includes product details, quantities, pricing, applicable taxes, and company information—fully compliant for accounting and regulatory purposes.
Where do you ship from?
We operate through a global logistics network with fulfillment centers in Europe, allowing for faster and more efficient delivery based on your location.
How long does shipping take?
Shipping times depend on your region and stock location. Orders shipped from our European warehouse typically arrive within 10 business days after the order is placed.
Can I use my own courier?
Yes, you may arrange your own courier service if preferred. Please coordinate with our team in advance to ensure smooth handling and documentation.
Do you handle customs and regulatory compliance?
Yes. We ensure that our products meet European regulatory requirements and can assist with documentation, labeling, and compliance-related processes.
What is your return policy?
We aim to ensure complete satisfaction with every order. In the unlikely event of damaged, incorrect, or defective items, please contact us promptly. Returns and claims are handled on a case-by-case basis in accordance with our return policy.
Can I get help choosing products for my market?
Absolutely. We provide personalized support, including product recommendations, trend insights, and guidance tailored to your target market.
Who do I contact for support?
Our dedicated support team is available to assist you with any inquiries, from account setup to order management. You can reach us via email or through our contact form, and we aim to respond promptly.